Shipping policy
Shipping Policy
Thank you for shopping with Rowdy Paws. Please read this policy carefully before placing your order. By placing an order with us, you acknowledge and agree to the terms below.
Made-to-Order / Pre-Order Products
Every Rowdy Paws item is made to order — each product is individually crafted for you once your order is placed. All orders are treated as pre-orders, so please review the full timeline below before purchasing.
Processing & Shipping Timeline
- Production time: Please allow 3–4 weeks for your item to be made before it ships.
- Shipping time: Once your order ships, delivery takes an additional 6–12 days to reach you.
These timeframes are estimates and may occasionally vary due to demand, materials, or carrier delays. You will receive tracking information once your order is on its way.
Shipping Address — Your Responsibility
It is your responsibility to enter the correct and complete shipping address at checkout.
Please double-check your address before completing your order. We are not responsible for orders that are delayed, lost, returned, or delivered to the wrong location because of an incorrect, incomplete, or outdated address provided by you.
If a package is returned to us due to an incorrect address, any reshipment may require additional shipping charges paid by you. No refunds or replacements are provided for orders shipped to an address entered incorrectly by the customer.
Shipping Protection
We offer shipping protection that covers your order only in the following situations:
- Your order is lost in transit by the carrier.
- Your order is significantly delayed beyond the estimated delivery window due to a carrier issue.
If either of these happens, contact us at rowdypawsco@outlook.com with your order number and we will work with you to resolve it — this may include filing a carrier claim, reshipping your order, or issuing a resolution at our discretion.
Shipping protection does NOT cover:
- Orders sent to an incorrect or incomplete address provided by the customer.
- Packages marked as delivered by the carrier but claimed as not received (please check with your household and neighbors, and file a claim with your local carrier).
- Delays within the normal estimated production and shipping timeframes stated above.
- Delays caused by weather, customs, holidays, or other circumstances outside our reasonable control.
Lost or Delayed Orders
If you believe your order is genuinely lost or delayed beyond the normal window, please reach out to rowdypawsco@outlook.com with your order number. We'll help track it down and make it right whenever the issue falls under our shipping protection above.
Agreement to This Policy
By placing an order with Rowdy Paws, you confirm that you have read, understood, and agree to this Shipping Policy in full — including the made-to-order production and shipping timeframes, your responsibility to provide a correct shipping address, and that shipping protection applies only to orders lost or significantly delayed in transit and never to orders sent to an incorrect address.
Contact Us
Email: rowdypawsco@outlook.com
We're here to help with any shipping questions.